I didn't call them Sub-Literate Simians in the letter. Be proud of me.

Here's the letter I sent to the morons who have failed to finish my fence. I don't think I am being unreasonable. I could have been a lot more rude and demanding. I don't actually expect anything to come of this other than me feeing better for having vented my spleen a bit. Well that and the fact that this blog is regularly crawled by google. I hope to generate a few hits for Minnesota Fencing and Repair since they don't have a website. Therefore anybody searching on these morons should find this letter.

Minnesota Fencing and Repair
2146 Cedar Lane
Mound, MN 55364

Dear Sir or Madam:

I am writing to express my disappointment in the service provided by Minnesota Fencing and Repair. Also, I have filed a complaint with the Minnesota Better Business Bureau.

While I understand that weather plays a part in scheduling, I am frustrated that it has been nearly two months and my fence is still not complete. I found the service received in person from Stryker was rude and abrasive, and not at all in keeping with the experiences I had on the phone your company. It was these phone conversations with Pam which caused me to choose to do business with you in the first place. I was given a good faith estimate of 200 feet of 48-inch high chain link fence with one gate for the sum of $1500, with the bill to be less if less fencing was needed. I got 140 feet of fence and two gates. I admit to having asked for an additional gate and agreeing to pay the extra charges for said gate, even though it was not placed where I had asked for it.

My roommate and I were shocked to find that only 3 sides of the yard were fenced when we returned home on August 9th. When my roommate expressed these concerns to a man named Stryker, who indicated he owned the company, she was treated very hostilely. The bill Stryker handed her looked like a highly modified version of the contract I signed. Stryker told her that since we were unhappy and he was the owner, he could give us $100 off the estimate. She wrote him a check for $1400.

On August 10th, Pam assured me that the fence would be completed for an additional $200, due to the requested second gate. I agreed. That was over six weeks ago. After being informed multiple times that you would be out “this week” without any work being performed, I assume the job will not be completed. Additionally, the west gate does not function properly. I have made arrangements with another fencing company to complete this job. I am not pleased with the service I have received, and have informed several people who asked my opinion.

I am extremely disappointed in my experience; I generally prefer to work with small locally owned businesses. Previously, I had always received helpful, courteous service. Minnesota Fencing and Repair is apparently the exception that proves the rule.

CC: Minnesota BBB and Mound Chamber of Commerce